Howe 2 Ski Resort Case Study

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Shannon Clark 001149813 September 19, 2011 Mgt 2030 Section C Case Study One: Howe 2 Ski Stores 1. The main problems occurring in the Howe 2 Ski Stores were that ski orders were  delivered a couple days late, customers waited to receive help from the clerks because  they were engaged in conversations among themselves, employees complained how merit pay was only given to the moulders and as a result the other employees were not as  focused on customer service as expected. Another main problem of the work place was  how the employees did not charge all customers for the damaged equipment because of  how poorly maintained the records were.  The main problems are equal between the personality and characteristics of the work  environment. The employees slack off and do not help their customers to what is  expected, and are very talkative between each other. This may be because they do not  receive merit pay; therefore they do not work as hard as they should. That is a  characteristic of the workplace. Another characteristic is that the ski orders are often  delivered two days late due to the lack of communication between the employees and the  moulders.  The personality problem is equal to the characteristics of the work  environment because the employees have a poor watch for damaged ski equipment, and 

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